Job Description

Overview Role Description Slack (a Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the North Star that guides how we work together and with our customers. If you want to build something greater than yourself, Slack might be the place for you. Slack has a positive, diverse, and encouraging culture—we look for people who are curious, innovative, and strive to improve every day. We aim to be smart, humble, hardworking and collaborative in our work together. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. This role is office-flexible, with in-office expectations 3 days per week (San Francisco, New York, Indianapolis). What We Do Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Slack\'s strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, we work closely with customers to discover their business needs and challenges and then mentor them on the best ways to use Slack to tackle them. Your Impact Empathize with every aspect of the customer experience, putting customers\' needs first. Accelerate adoption, maturity and growth across Slack\'s largest customers throughout the lifecycle while ensuring business value. Understand motivation, business drivers, strategic goals and desired outcomes for your portfolio of customers; mentor on how to use Slack to improve communication, collaboration and productivity. Prioritize your portfolio to deliver business outcomes with emphasis on growth and retention. Lead cross-functional partnerships with named customers and Slack to differentiate their platform in the market. Maintain high levels of customer engagement and satisfaction; build joint success plans with scope, goals, timelines and metrics. Facilitate workshops on best practices (sponsorship, governance, operating model, adoption, Champions network, platform maturity). Lead Executive Business Reviews with economic decision makers and Slack sponsors to share value, celebrate successes, and course correct where needed. Contribute to the library of customer success assets and thought leadership. Minimum Requirements Passionate about the future of work and positively impacting the working lives of people in large organizations. Demands strong leadership, priority management and high emotional intelligence. Excellent teammate with a track record of excelling in fast-paced environments and taking initiative. Relevant experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred. Program management strength with experience using joint sponsorship to execute against deadlines in a sophisticated organization. Ability to build trust and communicate with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and daily users. Ability to cultivate and own VP+ executive sponsor relationships. Diplomacy, tact, and poise under pressure when resolving customer issues. Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of opportunities is preferred. Additional Requirement 3+ years of experience with Slack as a workplace tool, product specialist, guide and advisor. Note This role is office-flexible and the expectation is to be in office 3 days per week (San Francisco, New York, Indianapolis). Our Investment In You World-class enablement and on-demand training - check out trailhead.com for a sneak peek. Exposure to executive thought leaders with a passion for living our values. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with your leadership. Fast Ramp mentorship program. Week-long product bootcamp. Sandler Sales Training. Volunteer Opportunities We are committed to giving back to the community and have a 1:1:1 model focused on philanthropy, culture and innovation. We are recognized by Forbes, PEOPLE and Fortune for our culture and impact. Our values drive value. Details on benefits are available at salesforcebenefits.com. Accommodations If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All decisions are based on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classifications. Salary ranges are provided per location; details vary by role and location. For Washington, California and Illinois roles the salary ranges are provided in the posting. Special hiring considerations apply in accordance with applicable laws. See posting for additional details. For benefits information, visit salesforcebenefits.com. Salesforce will consider qualified applicants with arrest and conviction records where allowed by law. This posting can be expired or closed; if so, IsExpired would be true in a separate response. #J-18808-Ljbffr Salesforce

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