About Artera About Artera Our Mission: Make healthcare #1 in customer service. What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. Summary Artera is seeking a mid-level GRC Analyst to join our Information Security team and help us strengthen and scale our security and compliance program, particularly as we expand our work in the federal space. This individual will play a key role in supporting continuous monitoring efforts tied to FedRAMP High. While prior FedRAMP experience is strongly preferred, it’s not required; we’re looking for someone with curiosity, initiative, and a desire to grow in this space. This is a great opportunity for someone who enjoys the intersection of technical systems and risk management, and who’s motivated by process improvement, automation, and collaborative problem-solving. You’ll work cross-functionally with teams like DevOps, Engineering, Privacy, and IT, and partner closely with auditors and external stakeholders. Your work will directly support audit readiness, vulnerability tracking, and the evolution of a proactive, efficient compliance program. Responsibilities Support the ongoing maintenance of our FedRAMP High continuous monitoring program, including evidence collection and reporting Track, review, and document vulnerability scan data; ensure remediation efforts are auditable and timely Manage security-related tickets and cases in systems like Jira, SharePoint, and internal documentation tools Collaborate with Engineering, DevOps, IT, and Privacy to collect data, verify controls, and support audit readiness Answer auditor and federal agency questions by compiling and submitting relevant documentation Identify manual or repetitive processes and propose automation opportunities (scripts, tools, templates, etc.) Conduct internal access reviews, policy checks, and other posture assessments across systems Help build scalable documentation, workflows, and templates to reduce audit fatigue Contribute to security roadmap planning by identifying gaps or inefficiencies in current processes Stay current on security trends and evolving standards relevant to federal and commercial compliance Requirements 4+ years of experience in security, GRC, or a related technical/compliance role Must be eligible to obtain and maintain a U.S. government security clearance to support work across both commercial and federal programs Familiarity with compliance frameworks like SOC 2, HIPAA, HITRUST, PCI, or ISO 27001 (FedRAMP preferred) Experience reviewing or managing vulnerability scans (e.g., Wazuh, Tenable) and related ticketing Proficiency in Microsoft tools (Excel, SharePoint, Word); comfortable managing and navigating documentation Excellent attention to detail, systems thinking, and ability to manage multiple data streams Strong communication and collaboration skills, especially across technical and non-technical teams
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