Call Center Manager Off Brodie Lane-Sunset Valley Job at ELITE VISON GROUP LLC, Austin, TX

dmRsU0xONnhxUHQ2NHBRZEMxMWsrcTZYZkE9PQ==
  • ELITE VISON GROUP LLC
  • Austin, TX

Job Description

Job Description

Job Description

Benefits/Perks

  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Manager to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, monitoring key performance indicators, and tracking and reporting on productivity.

Responsibilities
  • Hire, train, and manage call center employees capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Valid Certified Call Center Manager (e.g. CCCM) certification is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills

Job Tags

Work at office,

Similar Jobs

Powerhouse Home Service LLC

Call Center Manager Job at Powerhouse Home Service LLC

 ...PAID TRAINING The Big Task You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service...  ...best ways to convert calls into booked service appointments. Manage dispatch to ensure the right technicians are matched to every... 

Preschool MovesSchool Moves

Dance teacher Job at Preschool MovesSchool Moves

 ...Overview School Moves/Preschool Moves is an on-location dance studio that brings dance classes into schools and the community. We are seeking a passionate and dedicated Dance Teacher to join our dynamic team for our Newton location. The ideal candidate will have... 

Veyo

DRIVER | PART TIME | $10,000 GUARANTEE! Job at Veyo

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to help transport others to healthcare appointments in your own vehicle around North Central and Northwest Wisconsin! At Veyo, we help people get to and from their non-emergency medical appointments...

Eastern Sports Management

Camp Counselor Job at Eastern Sports Management

 ...impacting the lives of kids in our community every day.We're currently accepting applications for part-time Camp Counselors for our Spring Break and Summer Adventure Camp program. As a licensed child-care facility, we are looking for people who are hardworking, professional... 

CHS Inc

Agronomy Sales Representative, Experienced Job at CHS Inc

 ...is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and...